Refund Policy A refund will be issued for delivery of incorrect products, once the item has been returned or for non delivery of products. For returned medication the medication packaging must not have been opened. A credit will be issued to your credit card as a refund. What happens if I cancel my order? Once the order has already left the pharmacy cancellation is not possible.  A refund cannot be issued unless the order is returned unopened.  For more details about order cancellation please login to the members area.